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FAQ / T&CS

PRICING

The costs for each treatment is listed on the associated page, click on any treatment listed to view our prices. Click here to view our current Specials Offers.

HOW DO I BOOK AN APPOINTMENT?

All bookings are by scheduled appointments only. Please contact us by phoning 01-6111444 or email info@thebodywiseclinic.ie

WHAT IF I AM LATE OR MISS MY APPOINTMENT?

If you are late for your appointment, it is possible that you may lose time from your treatment and be charged the full amount. Our busy therapists have an obligation to start the next scheduled appointment on time. Should you need to cancel/change an appointment, 24hours notice is required, otherwise, a cancellation fee of 50% of your treatment will incur. We appreciate your understanding. As a courtesy, The Bodywise Clinic sends Reminder Texts to all patients the day before their appointment confirming the date and time of their appointments. However, due to technical errors that are out of our control, we cannot be held responsible for texts which are undelivered. Therefore, we strongly suggest all patients of The Bodywise Clinic not to solely rely on our texts to remember their scheduled appointments.

WHAT TIME SHOULD I ARRIVE AT THE CLINIC FOR MY FIRST APPOINTMENT?

We recommend all new patients aim to arrive at the clinic 10-15 minutes ahead of their scheduled appointment time. This will allow you to familiarise yourself with the location of our clinic on Suffolk Street in Dublin 2 and give you some time to relax before your treatment commences and to enjoy one of our delicious tasty Herbal Teas while you fill out your Consultation Form in the comfort of our warm and relaxing reception area.

WHY DO I NEED TO FILL OUT A CONSULTATION FORM?

All new patients will be required to fill out and sign a Consultation Form before their first treatment starts. We suggest you arrived 10-15 minutes ahead of your scheduled appointment time to fill out your Consultation Form. One of our friendly receptionists will ask you to take a seat in our comfortable waiting area and offer you a refreshing drink while you take the time to fill out your details on your form. The information you disclose is kept strictly confidential. Once completed, your therapist will go over the information on your Consultation Form with you in one of our private treatment rooms and may ask you questions about your medical history. This is to ensure your treatment is tailored to specifically suit you and to also ensure you do not have any medical contraindications which would prevent the therapist from being unable to treat your ailment(s). Please note: This one-to-one Consultation Time with your therapist is mandatory and most of the time should take no more than a few minutes. It is also included in the length of your treatment time.

WHAT ARE THE TERMS AND CONDITIONS ON YOUR GIFT VOUCHERS?

Gift Vouchers from The Bodywise Clinic are to be used by one person on one visit. We require 24hours notice for cancellation/change of date/change of time, otherwise, we cannot accept the voucher. Late arrivals may lose time from their treatment. We cannot accept Gift Vouchers that are past their expiry date. Please phone at least one week in advance of expiry to make an appointment. We cannot honour lost or stolen Gift Vouchers. Please quote Voucher Number when making booking and present Gift Voucher upon arrival at Reception. Tampered with and or counterfeit/duplication of Gift Vouchers will be immediately confiscated and void of any use. Pregnancy Massage can be performed only AFTER the first trimester. During any other time of pregnancy, verbal or written notice from your GP/Midwife is required before receiving Pregnancy Massage.

CAN I CLAIM BACK FROM MY HEALTH INSURANCE FOR MASSAGE/REFLEXOLOGY APPOINTMENTS?

Massage Therapy/Reflexology is recognised by most major Irish Health Insurance Companies. However, health insurance plans dramatically differ from one to the next. Should you wish to claim back treatments with your chosen Health Insurance Company, please familiarise yourself with your current Health Plan prior to booking your appointment at The Bodywise Clinic to ensure the treatment you would like to book in for is in fact covered.

CAN I REQUEST A SPECIFIC THERAPIST?

Absolutely! You are most welcome to request a specific therapist. We do our very best to honour your request. However, please be advised this is not always possible due to availability. We will give you the option of booking in with an alternative therapist or at a later date with the therapist of your choice.

In the very rare event that your therapist is ill on the day you are booked in, we will notify you immediately and do our utmost best to book you in with another therapist that same day. If this is not possible, we may have to rearrange your appointment for another day. Staff sickness is very rare at The Bodywise Clinic, but it can happen and is something which is completely out of our control.

HOW DOES A MASSAGE OR REFLEXOLOGY SESSION FEEL?

At the beginning of each treatment, your therapist will use a light pressure. This will help calm your nervous system and relax exterior muscle tension. As your body becomes more relaxed, the pressure will gradually be increased in specific areas to relieve muscular tension. Do not hesitate to ask questions or mention if you feel any discomfort so that your therapist can use another approach or technique. Your therapist will be more than happy to tailor the pressure to suit you specifically. If you have any concerns about the pressure of your massage, the temperature of the room or your general comfort levels, please discuss these with your therapist during your appointment as complaints of this nature cannot be dealt with at a later stage.

HOW WILL I FEEL AFTER THE MASSAGE, PHYSIOTHERAPY OR REFLEXOLOGY TREATMENT?

Most people feel relieved of pain. Some experience immediate freedom from long-term aches and pains. After this initial period of feeling deeply relaxed, a majority of people experience increased energy, heightened awareness, and greater productivity. This can last for several days. Since toxins are released from your soft tissues during your treatment, it is recommended that you drink plenty of water afterwards. Some may feel that their muscles are slightly tender after a treatment for several days. This is perfectly normal.

HOW MANY SESSIONS WILL I NEED?

Our top priority is to have you feeling pain-free in the quickest amount of time possible. However, please be advised that we cannot and will not guarantee you will feel better after a specific amount of treatments. It all depends on a number of variables including the severity of your injury and how quickly your body responds to treatments. Several of our clients experience immediate relief from long-term pain after only one or two sessions, while for others it can take a number of treatments to get back to optimal health.

HOW OFTEN SHOULD I GET A MASSAGE, PHYSIOTHERAPY OR REFLEXOLOGY TREATMENT?

This depends on your goals and your budget. For maintenance, many people will have a massage, physiotherapy or reflexology appointment once a month. However, it is not uncommon for people to request treatments fortnightly, weekly or more. What is important is that you recognise and prioritise a regime of self-care for yourself. The health benefits that you will receive from massage, physiotherapy and reflexology are cumulative if availed of regularly.

MUST I UNDRESS FOR MY TREATMENT/WHAT SHOULD I WEAR TO MY APPOINTMENT?

You will be required to disrobe for a massage or physiotherapy session. For hygiene reasons, undergarments are to be left on at all times during all treatments-no exceptions! (Ladies, you will be required to remove your bra for back massages). People often ask what clothing should they wear for their appointment. For all massage and physiotherapy treatments, you will be disrobing down to your undergarments and as a result, it’s not important what clothing you wear when you arrive at the clinic. Once you are undressed and on the plinth, you will be modestly covered with a large towel. Your therapist will only uncover the part of your body being worked on. If you are scheduled for reflexology, with the exception of your shoes and socks, disrobing will not be necessary.

WHAT AREAS ARE WORKED ON?

A full body massage will include your back, legs, arms, hands, neck, shoulder, face and scalp. During a physiotherapy session, only the problematic area(s) will be treated. During reflexology, your feet will be the only part of your body that will be worked on.

HOW ACCESSIBLE IS YOUR BUILDING?

Please be advised that The Bodywise Clinic is located on the 2nd Floor. Unfortunately, there is no lift on the premises at present. Should you require assistance walking up/down the stairs, please notify us and one of us will be more than happy to assist you.

STAFF SAFETY

The safety of our staff is something we take very seriously at The Bodywise Clinic. Should any member of the public use physical violence, or threaten to use violence, verbally abuse or harass any member of our staff, they are likely to result in being terminated from of all direct contact with The Bodywise Clinic and its staff. Such incidents may be reported to the police. This will always be the case if physical violence is used or threatened. Where correspondence (either via letter, electronic, and/or voice messages left on our landline etc) that is abusive or threatening or contains allegations that lack substantive evidence, will not be responded to and instead redirected to our solicitors. Staff will end telephone calls if they consider the caller aggressive, abusive or offensive. Our staff have the right to make this decision, to tell the caller that their behaviour is unacceptable and to end the call if the behaviour then persists.

CAN I BRING CHILDREN ALONG TO MY APPOINTMENT?

To ensure you get the maximum out of your treatment, we strongly advise you attend The Bodywise Clinic alone, without children. Please be advised that our insurance states that ALL children under the age of 18 must be supervised by their parent/guardian at all times while on the premises. As such, all persons under the age of 18 must accompany their parent/guardian into the treatment room and cannot left be unattended in reception or any other part of the building.

DISCLAIMER

S&S Bodywise Ltd and its staff will not be held responsible for any injury (including but not limited to; muscle pain, skin condition, bone, joint or nerve damage) inflicted on oneself/others or as a direct result of any treatment received at S&S Bodywise Ltd.